Privacy Policy.
Last updated in June 05, 2020

Thank you for choosing to be part of our community at TruckHub_Auto. This privacy policy sets out how TruckHub_Auto uses and protects any information that you give as your deal with us either directly or on our online platforms.

We are committed to data security and right to privacy, and so should you in accordance to this policy statement. This policy is effective from 5th June, 2020 and is subject to adjustment, hence you should from time to time visit our site to ensure you agree with the changes.

What Personal Information do we collect?

In the process of registration, we collect the following information to enable us serve you better:

  • Your name.
  • Your contact details; Email Address, Delivery Address, Postal code, Telephone and Mobile Number.
  • Transaction detail to ensure the prompt dispatch and delivery of your goods.
  • Internet packet traces; IP address, location, browser type, access time, your online browsing history & actions on TruckHub_Auto website.
  • Your TruckHub_Auto website password.
  • When you make a purchase or place an order with us, we collect but do not store your payment card details.
  • Your communication and marketing preferences.
  • Your interests, preferences, feedback and survey responses.
  • Your mails and communications history with TruckHub_Auto.
  • Occasionally, we also request our clients and stakeholders to fill in surveys to provide us with feedback and information that help us improve on the service and products we offer. These are always optional and only filled by willing persons.

The above information is kept for the purposes of billing, delivery of parts, improving service and serving our clients better. This is all information that is collected when registering and when transacting with TruckHub_Auto.

How/Where we use your information- What we do with the information we gather.

TruckHub_Auto uses the information you provide us to process your orders for our products and services, improve our services, and contact you concerning your product inquiry or through our routine newsletter regarding promotions, new products, special offers and technical information regarding product purchases with the contact information you have provided.

We also use the information you give to monitor website traffic and usage to make sure we meet our service level agreement and efficient functionality of our website.

Security & Data Protection

TrackHub_Auto does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested. Your information will never be shared without your permission.

Our website is running on a secure sockets layer (SSL) certificate Protocol that allows for the authentication, encryption and decryption of data sent over the Internet, hence your online activities on our website are secure. Only authorized users will be allowed to conduct any financial transaction on our website.

How you can protect your information

  • All passwords must be kept confidential, do not share your account password with anyone.
  • TruckHub_Auto will never ask you to confirm any bank account or credit card information through email. If you receive an email claiming to be from us asking you to do so, please ignore it.
  • If you are using a computer in a public cyber cafe, it is recommended that you log out and close the web browser upon completion of your online activity on our website.
  • When registering an account on our website, you are required to set a strong password to protect your account. The password must meet the following threshold; your name or other personal details should not be used as a password, the password must be at least 8 characters, a combination of letters (both upper and lower case), numbers and symbols should be used.
  • Frequently change your password through your account settings on our website.

Your Rights

All persons reserve the following rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

TruckHub_Auto uses cookies to help you manage your shopping cart, this enables you to go in and out of our website while still maintaining the items in your cart. Accepting the cookies is optional. Even if you don’t accept the cookie you still have the same experience with most of the features on the site. Your cookie will only be active per season and does not contain any credit card, address, or other personal information.

Contact Information

If you have any enquiries about how TruckHub_Auto uses your personal information that are not answered here, please contact us by any of the following means

  • Phone/Mobile Number:+254704407848
  • Email Address:operations@truckhubauto.com ortruckhubauto@gmail.com
  • Postal Address:P.O.BOX 379 – Sare, Kisii – Migori Road.

Updates

We review our Policies regularly. This Policy was last updated in June 2020.